Support

Last updated 11 October 2026

Need help with Arrivo? Email harissokoli@gmail.com and tell us what happened, which phone you use and, if you can, which trip it was.

Common questions

Delete my account and data: in the app, Profile → Delete account.
Stop sharing my location: end the trip, or turn off location for Arrivo in your phone’s settings.
Report a person or a problem: email us with the trip name and what happened.
Payments and refunds: Trip Passes are bought through Apple or Google; refunds are handled by them. If a trip never started, your pass stays on your account as a credit.